Shipping Policy

Shipment Processing Time

All orders will be processed within 1-3 business days, Monday-Friday.

Please allow extra processing time (1-2 days) during high-volume times such as sales, new product launches, festival and holiday, etc.

 

Estimated Delivery Time

All orders will be processed and shipped directly  from our distribution center in China, normally it takes about 2-3 weeks to reach yours.

Note: we offer expedited shipping options for saving delivery time (about 5-8 working days).

 

Shipment Confirmation and Order Tracking

You will receive an email notification of the shipping details once your item has been shipped out.

You could track your order at 17track.net with your tracking number. (International shipping information may not be updated in time, you can track it in a later few days again).

 

Cancellations

If you change your mind right after your order, we are able to accept cancellations at any time before the order has been shipped. 

If an order has already been shipped, please refer to our refund policy.

 

Address Change

We cannot change the delivery address once it is in transit. 

If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at apexstoneteam@gmail.com.

 

Customs, Duties, and Taxes

Will I be charged with customs and taxes? 

The prices displayed on our site are tax-free in US dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. 

Payment of these charges and taxes is your responsibility and will not be covered by us. 

We are not responsible for delays caused by the customs department in your country. 

For further details of the charges, please contact your local customs office.